This Privacy Policy explains how Cycle Savvy handles personal information in connection with its bicycle servicing and repair workshop and website.
This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.
Personal information is used to respond to enquiries, manage bookings, receive bicycles for service, assess condition, prepare quotes after inspection, carry out repairs and adjustments, record approvals, complete quality checks, provide service summaries, process payments, maintain business records, improve website performance, and meet legal obligations.
We may share personal information with payment processors, website and IT support providers, communication tools, and other contractors who assist with workshop operations. These parties are expected to use the information only for the services they provide to us and to handle it securely.
We may disclose personal information to regulators, law enforcement, or other authorities when required or permitted by law, or where disclosure is necessary to protect our legal rights or respond to a lawful process.
We may collect contact details, bicycle service details, booking information, payment-related records, and notes created during intake, inspection, repair, quality checks, and collection. We may also collect limited technical information from the website, such as device and browser data, to support site operation and security.
We collect personal information from online forms, phone or email enquiries, workshop drop-ins, service intake discussions, inspection and repair records, payment interactions, and basic website analytics or cookie activity where enabled.
We may use essential cookies for site operation, preference cookies to remember settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their purpose.
You may manage cookies through your browser controls and, where available, site preference tools. Essential cookies may still be used to keep the website working properly and to maintain security.
You may ask us to access or correct personal information we hold about you, and you may raise concerns about how it has been handled. In some cases, we may need to keep certain records or decline a request where the law allows.
Requests should identify the information concerned and the action sought. We will review the request, verify identity where appropriate, and respond within a reasonable period having regard to the applicable legal requirements.
We retain personal information for the period needed to manage enquiries, complete services, maintain business records, and meet legal or tax obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.
The current version will apply from the date it is published on the website. Where changes are material, we will take reasonable steps to draw attention to them before or when they take effect.
